1. Who is Groupe Vital, and what are its core activities?
Groupe Vital was founded in 1998 and is specialized in IT outsourcing. We offer a comprehensive range of services, including user support through Service Desk solutions, on-site support, VIP support, application support and asset management. We also provide infrastructure support, covering monitoring, operations, engineering, maintenance of operational conditions (MOC), administration, and Level 2 and 3 support. Our expertise spans all environments, from mainframes to the cloud.
2. Groupe Vital has recently expanded its activities to Mauritius. What motivated this strategic decision?
Expanding to Mauritius is part of our broader strategy for international growth and service continuity. Following the opening of our service center in Beirut, Lebanon, we wanted to strengthen our global presence by establishing a new center in Mauritius. This move allows us to balance workloads, create a natural business continuity plan between sites, and introduce a hybrid operating model that combines cost reduction with high-quality services.
Mauritius was a strategic choice for several reasons. The bilingual nature of its population, fluent in both French and English, makes it particularly well-suited for servicing international clients, especially those in French-speaking markets. The minimal time difference with France—only 2 to 3 hours—enables seamless collaboration and ensures that teams across locations can work in sync.
Moreover, Mauritius is recognized for its highly skilled workforce, particularly in IT and digital services. The island is home to a growing pool of talented professionals capable of delivering high-quality, innovative solutions. By tapping into this talent base, we aim to strengthen our service offerings and maintain our commitment to excellence.
The pro-business environment in Mauritius was another key factor in our decision. The country’s favorable policies, tax incentives, and streamlined processes for foreign investment create an ideal setting for growth.
3. How do you ensure the quality and security of the services provided from Mauritius?
Quality and security are at the heart of our operations. In 2024, we successfully transitioned to the stricter ISO 27001:2022 standard, demonstrating our ability to adapt to evolving information security requirements. This milestone reflects our commitment to safeguarding client data through robust and up-to-date security practices.
Building on this foundation, we are actively working toward obtaining the ISO 20000 certification, which will further highlight our dedication to delivering high-quality services and maintaining rigorous standards in service management and security.
As part of our continuous improvement strategy, we are also investing in employee training and awareness programs to ensure full compliance with ISO standards and GDPR regulations.
4. What are your future plans for developing Groupe Vital in Mauritius?
Looking ahead, one of our main objectives is to leverage the skilled talent pool in Mauritius by fostering their growth and enabling them to take on large-scale, high-impact projects. By involving local professionals in complex and innovative initiatives, we aim to enhance their expertise while contributing to the island’s reputation as a center of excellence in IT and digital services.
To support this vision, we are dedicated to equipping our teams with the knowledge and skills needed to master industry best practices and stay at the forefront of emerging technologies, such as artificial intelligence (AI) and advanced automation. Through structured training programs, certifications, and mentorship, we will empower Mauritian talent to deliver cutting-edge solutions that meet and exceed client expectations.
Beyond professional development, we want to make Mauritius a standout example of quality and innovation for our clients worldwide.
